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Make plans to stay in contact
Plan to have continued communication with loved ones using the phone, video calls, or other ways in order to decrease feelings of loneliness and worry about how they are.
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Stay informed with factual information
Consult only reputable and valid sources of health information.
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Limit media exposure
Choose one to three trusted sources, limit the amount of time consuming the news, and choose a specific time of day for media exposure (But not when you first wake up or right before going to sleep).
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Be aware of who will share news
It is better that you communicate directly with your children and that they are not exposed more than needed to the news.
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Create an environment of open communication
Ensure loved ones feel safe and comfortable in asking questions and expressing feelings and concerns. You can use fact sheets, stories, or comics to get the conversations started and create open communication.
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Share only age appropriate information
Discuss disaster/crisis updates with your loved ones. Often stories or simple handouts about stressful situations provide the language and pictures to help everyone understand.
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Check-in frequently to address fears and misconceptions
Be prepared to repeat information and explanations several times. Clarify what is known and unknown to prevent spread of misinformation. Ensure your loved ones they will get appropriate medical care if they become injured or ill. Listen actively and provide answers if you are able, or find the answers together.
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Be reassuring, but don’t make unrealistic promises
You can share important and accurate information in a positive reassuring way, but don’t make promises that are not true or that are out of your control. Remind them that many people are working to help people who have been impacted by the disaster or crisis.